Your Privacy
Matters to Us

Introduction

Scooty Wala ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Transaction Information: Purchase history, order details, and payment information
• Vehicle Information: Vehicle model, registration details, and service history
• Communication: Records of your inquiries, support requests, and feedback

Non-Personal Information

• Device Information: IP address, browser type, operating system, and device type
• Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
• Cookies: We use cookies to enhance your browsing experience

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process orders, deliver vehicles, and provide customer support
• Communication: To send you order confirmations, service updates, and promotional offers (with your consent)
• Improvement: To analyze usage patterns and improve our website, products, and services
• Marketing: To send you newsletters, promotions, and information about new products (you can opt out at any time)
• Legal Compliance: To comply with legal obligations and protect our rights

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Deliver relevant advertisements and marketing content
• Analyze website traffic and performance

You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of our website.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: We use SSL encryption to secure data transmission
• Access Control: Only authorized personnel have access to your personal information
• Regular Audits: We regularly review and update our security practices
• Secure Storage: Your data is stored on secure servers with firewalls

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: With third-party vendors who help us operate our business (e.g., payment processors, delivery partners, IT services)
• Legal Compliance: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly given us permission

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request the deletion of your personal data (subject to legal obligations)
• Objection: Object to the processing of your data for marketing purposes
• Portability: Request the transfer of your data to another service provider

To exercise any of these rights, please contact us.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Warranty Policy

At Scooty Wala, we stand behind every vehicle we sell with a comprehensive warranty package.

2-Year Comprehensive Warranty

• Coverage for the main battery pack – 2 years or 20,000 km (whichever comes first)
• Coverage for the electric motor – 2 years or 20,000 km
• Coverage for controller and electronic components – 2 years
• Coverage for drive train components – 2 years

What Is Not Covered

• Normal wear and tear (tires, brake pads, bulbs, etc.)
• Damage caused by accidents, misuse, or negligence
• Damage from unauthorized modifications or repairs
• Damage from improper charging practices
• Damage from exposure to extreme weather conditions

Warranty Claim Process

1. Contact our service center – Call or visit your nearest authorized service center.
2. Provide proof of purchase – Present your invoice and warranty card.
3. Vehicle inspection – Our technicians will inspect your vehicle to diagnose the issue.
4. Claim approval – If the issue is covered, we will process your claim within 3-5 business days.
5. Repair or replacement – We'll repair or replace the defective parts at no cost to you.

Return & Refund Policy

We want you to be completely satisfied with your Scooty Wala purchase. Here's how we handle returns and refunds.

7-Day Return Policy

If you're not completely satisfied with your purchase, you may return it within 7 days of delivery for a full refund or exchange.

Conditions for Return

• Vehicle must be in original condition (not damaged, scratched, or modified)
• Vehicle must have less than 50 km on the odometer
• All original accessories, keys, and documentation must be returned
• Original invoice and warranty card must be provided
• Return request must be submitted within 7 days of delivery

Return Process

1. Submit a return request by contacting our support team at info@scootywala.pk
2. Provide proof of purchase – Invoice number, date of delivery, and reason for return
3. Schedule a vehicle inspection – Our team will inspect the vehicle at your location or nearest service center
4. Approval – If approved, we will arrange for pick-up or you can drop off at our nearest dealership
5. Refund processing – Refunds are processed within 5-7 business days after inspection and approval

Refund Methods

• Bank Transfer: Refunds are processed via bank transfer to your account
• Credit/Debit Card: Refunds are credited back to your original card
• Cash: If you paid in cash, you will receive a cash refund
• Processing time: 5-7 business days after approval